Contact Us

For information and advice on money matters

Call our Free Money Advice Line:

Monday to Friday - 8am to 8pm (excluding bank holidays)

*To help us maintain and improve our service, we may record or monitor calls.

Or we can call you back

If you prefer, we can call you back during our opening hours. Just fill in our Contact Me form and we'll call you back – there's no charge.

We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes.

To get in touch with our organisation

Phone us

Write to us

How to make a complaint

We are committed to helping people understand and engage with their finances. If you have a comment about any aspect of our work, your feedback helps us to identify areas where we can improve our service to you.

If you have a complaint or would like to comment on our work please contact us:

• by phone Shaun Davis, our customer services manager on 07852 328223
• In writing, to the address above, or
• by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

We will send you an acknowledgement within five working days and reply to you within ten working days.

Send your enquiry online

If you need money advice, mortgage advice, pension advice or insurance and protection advice please call our Money Advice Line on 0800 1223 104 or 01782 478703.

We do offer advice by email, if you would like to take advantage of this simply email This e-mail address is being protected from spambots. You need JavaScript enabled to view it